Often the cats of cat food I want aren't there--'We haven't unpacked the pallets' or 'We don't know what's going on with our order'. Forget special orders: those can't be accommodated any longer. Ridicuous--they used to. PetSmart continues to sell live animals in cages with very little space, no hiding areas, no stimulation. Tiny, bare cages for the wretched birds. Despite that being pointed out by several people, nothing changes. What has happened? I've even been told 'We just think the corporation that's taken PetSmart over is going to flip it, soon'. As for pet education? You have to be a PetSmart employee (who have no accreditation); otherwise, nobody in admin is interested in offers by real behaviorists for even free talks.