At first I loved that we finally have Dunkin Donut's in Madison but the novelty has finally wore off. Service is pretty bad. Not friendly, nice or helpful usually slow. They're always out of several types of donuts. If the line is long it takes forever. I know a lot of people like they're brewed coffee but maybe it's just this location but it's pretty bad. I like their iced coffee with different flavors but it's always inconsistent and the same coffee order will taste different depending on the day. Won't be coming here anytime soon unless the craving for a glazed cruller hits but even then it would have to take a lot for me to visit this Dunkin Donut's again.