I took my Bissell shampoo machine in for repair as it stopped spraying water and soap. Mine was like new as I kept good care of it. Upon pickup of my Bissell they gave me someone else's machine. The front of the machine was broken where the water sprays down, mine was like new. The older gentlemen and the young kid was bumping into each other trying to locate mine. Then the kid said this is yours. I said its not but needed to clean my carpets. After they looked every where for my machine. They put a new front Bessel on It and charged me for it when my machine that I dropped off was like new. I had peeled the ugly yellow sticker off mine and this machine still had it on so I knew it was someone else's machine. Once I got home I matched the S/N of the machine up with my proof of purchase and sure enough it was not mine. So I paid 60.00 for the total repairs with the front Bessel replacement. RIP OFF !!! Never go here for your repairs!! you will end up with a different machine. The sprayer is so week that it just drips slowly out. I had a nice machine till I took mine here. Ill report to the better business Bureau next.