Cox doesn't even deserve 1 star. Their customer service is VERY rude and more often then not, very unhelpful. I had cable for 4 months and my cable box went out 4 times. I finally canceled cable so I wouldn't have to wait around for yet another box to be delivered.
They claimed they'd credit my account for the DVR not working (multiple times, for multiple days at a time) but of course that didn't happen. Twice (in 4 months) my bill was more then they should have been and I had to call customer service and sit on the phone forever.
I have had to call Cox 6 times in 4 months due to issues with billing and broken cable boxes. Calling Cox is not a pleasant experience.
The most irritating part is that the only time their customer service attempted to be nice, apologetic or helpful is when I called to cancel cable. Suddenly they were very sorry and were even willing to lower my monthly payment (which I didn't ask for) to keep me as customer. Too little too late.
I will NEVER use Cox again. Worst experience ever. Worst company I have ever dealt with, by a long shot.