One of the worst experiences I have ever had working with any company. Ridiculous hold times. Ineffective and rude employees. Waiting for over a month for appliance to be fixed correctly. Numerous unnecessary service calls trying to bandaid problem. The time I was on hold and took off from work to deal with issue, and the amount I had to pay for items that " weren't covered", and the upfront cost of the coverage combined would have easily paid for a new appliance outright.
Oh and my favorite part, when calling into the "file a claim" line the hold was minimum 40+ minutes (even the service company claimed they had repeatedly waited on hold for hours trying to get through) BUT if you press the option to "renew your service plan" somehow magically they could find someone to answer within 5 minutes.