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  • *This review is for the service department only* After receiving horrible customer service on the phone from Desert Toyota, I decided to make my appointment with Fletcher Jones Toyota. I should have called this place first! The woman who answered the phone (didn't catch her name) was very nice! My "maintenance required" light was on, and I had received a letter from Toyota stating that I could get an electric hybrid water pump replaced for free. My service advisor was Billy Chang and he was great! Since this was my first time here, he explained everything - showed me what they would be doing and what the charges would be in advance. He stated that at my current mileage, I would just need a basic oil change and a tire rotation. I mentioned to him that I just bought new tires a little over a week ago and he said, "Thanks for letting me know. You won't need the tire rotation then. We'll just get you that oil change." I don't know why, but I was just so surprised because I thought he would try to charge me for other services that I did not need, but he didn't!! Yay!! I waited about 2 hours and 20 minutes, mainly because changing the water pump took about 2 hours. I didn't mind though. Billy told me my wait time would be about 2.5 hours, and he was right! I'm happy that my car was ready when promised! They had a nice waiting area and the restroom was clean. I would also like to add that Nancy, the cashier who was working that day, was very friendly and is awesome at her job! This place is a little far from where I live, but because of their great customer service, I think I would definitely come back. I have had a few bad experiences at other Toyota Service Departments in the past. Hope these guys will keep up the good work!
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