| rev:text
| - I really wanted to review RnR after the first time I went there for happy hour. The setup was awesome as I found myself perfectly situated on the patio between two flat screen tvs watching the playoffs. I was impressed with the layout and comfort level of the patio, along with a great looking menu and decent mix of patrons. They do a good job with some minor details (like the gum tabs in the table settings), however now that I've been there 4-5 times, I've come to realize their weakness lies in service.
The last three times I've been there, we've had as many problems with our service. For one, our food came out without any silverware. The runner didn't notice and also only brought out two of the three items ordered. We were not asked if we needed any ketchup for our fries either.
On a separate occasion, we stopped in for a few drinks around 9pm. I was dragging ass from a long day at work and decided to order a Redbull/Vodka. Rockstar was poured & sold to us without even asking. I'm no trademark attorney, but I don't think Redbull would be too happy to hear that patrons are unknowingly being served a substitute energy drink (one of Redbull's largest competitors) without providing a heads-up. Many would also consider this consumer fraud. Although I let it slide after noticing the staff's uniforms are proudly showcasing the Rockstar logo.
This last time, I was there for brunch on Saturday. My buddy wanted to eat somewhere with a great tv setup. So I took him to RnR talking up the patio setup. We sat on the patio to enjoy the plethora of sporting events that were on: Playoff hockey, NBA playoffs, PGA tourney, NFL draft, etc. Once we were sat, both tvs on the patio were showing Penn State freshman football scrimmage...in April! I politely asked our server if he could have it changed to one of the aforementioned events. The server just looked at me with a blank look and gave us no response. After 15 minutes of Nittany Lion practice, I went to chat to the bar tender. The bar tender immediately came outside and worked it out. Apparently, our server just dismissed our request.
When our food came out, my meal was incorrect. A completely different dish than what I ordered. Luckily, the MOD came over and asked how we were doing. Right then our server came over. When he figured out that my meal was wrong, all he did was shrug his shoulders. I don't think he has much serving experience. The manager, Kathleen, was the one who took my plate and assured me they'd get it right.
Not only did she correct my order, but she comped that item for us. Her approach, solution, and sincerity was enough to bring me back again. Not to mention, she's a fox. Thank you K.C. I will return to give RnR another shot.
FYI...I read some other reviews and many people commented on the noise from the bikes across the street. Most of the comments happened to be during Arizona Bike Week, which was the third week of April. I don't see that being an ongoing concern. There are always bikes up and down Scottsdale Rd, but I would give RnR a little consideration on that.
Overall, food is okay. I've had some good plates and not-so-good plates. I ordered the baby back ribs once. I was told it was a full slab of ribs, but indeed was only a half slab. They were tasty, but I split the entree with someone because we were told it was a full slab. So we both left there a little hungry.
I'm giving three stars because it's a cool spot, great location, good atmosphere and they do a lot of things right. However, they're still somewhat new and have plenty of room to step up the service. In order to compete in this part of town, I'm fairly confident that they'll improve on their weakness.
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