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| - Thoroughly Impressed!!! Expert Flooring earns an A+ for exceptional customer service, integrity, products, and installation. We couldn't be happier with our experience with Expert Flooring. The owner, Tom Rossi, turned what could have been a horrible experience with a problem floor around into an easy re-install with a wonderful product, all paid for by Expert Flooring. We had engineered hardwood floors installed by Expert Flooring in Dec. 2011. I wanted an eco-friendly engineered hardwood floor and I researched Shaw engineered hardwoods in particular. I specifically asked Expert Flooring for the Shaw epic core engineered hardwoods, even though Expert Flooring usually sells other engineered hardwood brands. Expert Flooring complied and did a great job with installation, using the specific manufacturer-recommended glue for installation. Less than two months later, we experienced problems with the floors themselves, specifically with the top layer peeling up from the epic core in multiple places throughout our house. This was despite our meticulous cleaning of the floors, never using water, only sparingly using Bona hardwood cleaner. One area was so bad that we routinely caught our feet on it and had to cover it with a rug to avoid our young son from injuring his foot. Tom helped us with the warranty claim and the multiple appeals from the denial of our warranty claim. Shaw sent an inspector several times to our house and even another installer, but they were unable to offer us anything that would come close to approximating the value of replacing the peeling flooring. Tom stepped up to the plate and completely replaced all our problem-plagued flooring with Carlton hardwood at a cost to him of over $9,000, never asking us to cover any part of payment for the product or installation.
We are so happy that we went with Expert Flooring for our flooring because we can't imagine that any other installer who originally gave us a quote would have remedied our situation so fully and quickly like Tom did. We would've been stuck with a defective floor and we'd be mired in a lawsuit right now. Instead we are enjoying our beautiful new floor and no longer stressing over peeling floorboards. Tom is an honest, trustworthy guy with integrity and runs Expert Flooring accordingly . He constantly kept in contact with me about the status of our claim and eventual re-installation schedule. We can't thank him enough for all he did for us!!!!! I will continue to recommend Expert Flooring to everyone I know! There is a reason Expert Flooring has earned a #1 rating repeatedly. I would not hesitate to use Expert Flooring again for any other flooring needs.
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