They have great customer service, and the people working are very nice but I went to go get my eyebrows waxed and apparently some of my eyebrow skin went away with it so I've had a scab for about a week now...not cute. I've always waxed my eyebrows and this is the first time this ever happens. Also the prices are pretty steep, don't know if its because it's vegas but in LA it's 5-10$ almost anywhere for eyebrow waxing. So it's a 3-star, not bad but not great.