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| - My experience with this salon started off well. The first time I went I was treated like a superstar by both the staff & the owner. The stylist did a wonderful job dyeing and cutting my hair, and I left happy. I had about three appointments with her and booked a 4th, and that's when everything went downhill.
I arrived at my 4th appointment and told them I had an appointment with my usual stylist. At this point the man behind the counter seemed to search through the computer, looking confused, and then informed me that my usual stylist no longer worked there. It became apparent to me, very quickly, that they had not assigned my appointment to another stylist, and I was just kind of "there" and nobody knew what to do with me. I was left in a chair alone for a while until a stylist came over and rushed to dye my roots. When it was done processing I was moved to the sink by a different stylist who washed my hair out and then left me there for at least 30 minutes. I sat with my head in the sink, waiting and waiting, unable to move, with my hair soaking wet. Everyone was busy with other clients, and each time I was able to lift my head a little and glance around the room I saw the owner chatting with another woman. He never gave me a single glance. It was like I didn't exist. Finally another stylist quickly dried my hair and rushed me into a chair, blew my hair dry (not styled, just dried it), never asked if I wanted a trim (which I was initially scheduled for) and then I was hurried on my way. I was passed around between 3 different stylists whenever they had a spare 30 seconds, ignored completely by the owner who was just chatting, and spent the best part of 3 hours just sitting and waiting for someone to remember I was there. I was mostly ignored the entire time, and felt completely inconvenient to the salon staff. I was treated quite rudely, despite the fact that it was their error that led to this chaos.
I would have preferred if they'd just told me they were fully booked and apologized for not having assigned me another stylist. I realize that they did not want to lose my business that day, but after this experience they lost it permanently. I haven't been back since, and will never return.
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