I've come to the realization that if your car isn't under warranty, you should just have AAA. This is the 2nd time I've had a membership, but yesterday was only the 1st time I needed to use it. The tow truck showed up on time, got my car started, determined that it was probably just a dead battery - and easily could have suggested we replace it as he had one with him. This would have been just fine, but he said since he was already there, it would be simple to load it up and have it taken to their repair center for a free diagnostic. I agreed, and it ended up only being a dead battery. What I enjoyed about yesterday was the little touches they do to add value. Nice cold bottle of water for the ride over... lunch suggestion (which was pretty good) while I was waiting... discount on the battery itself... there just isn't much peace of mind when your car is starting to fall apart, and having these guys as a security blanket rocks. Keep it up fellas!