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  • We have visited Red Robin at once a week for the past few months. Service is off and on. There are servers, like Jack, that know us now, so they definitely take care of us. However, tonight was a disaster! Jack was definitely not working tonight. We arrived at 6:30pm and the restaurant was less than half full. We ordered a short stack of onion rings, which we received in a timely manner. At 7:05pm, we asked about our meals (we had 2 hungry kids who had just finished their sports' practices). The waitress told us that our order was still 2 tickets back because they had a 17 person ticket and had only gotten 10 burgers out of that order. My son actually looked around and informed me that he didn't see any table that had 17 people in it. My husband and I also looked around and didn't see any. By 7:30pm, we still had not received our meals and my son (who had wanted to come to Red Robin for his birthday which is tomorrow) was in tears! My husband went to talk to our waitress who was standing in the kitchen and asked when our food would be coming out - she said they were still waiting on their mac-n-cheese! I can freaking make mac-n-cheese at home in less than 15 minutes! Also, I had ordered the BLTA and my husband ordered a salad. As I walked out with my kids to take them to Burger King, there were at least 4 different parties in the waiting area to be seated as the restaurant was less than half full. My husband talked to the staff about their poor service and he was given a gift card and an excuse of them being "slammed". We will probably not be visiting this Red Robin on Elliot for quite a while...again. ***UPDATE*** Just checked the gift card balance for the card they gave my husband -- it has $0 on it!! Website states "Invalid account number or the account is closed". Wow...awesome customer service.
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