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| - Why 2-Star rating? Because of the horrible service.
I came in for dinner with my 2 boys, and requested for Strip view (it wasn't busy at all, plenty of empty tables around). We were offered the patio table, which we took happily. We've been seated for about 10min with no server to greet us, but since my boys were busy drawing their kids menu and I took some pictures of the view, I didn't mind it at first. Only until there was a couple who came and seated at the table next to us who got greeted by a server immediately that I started to get irked. He told them that he'd be back, as he had some dirty dishes on his hand. When he came back, he took their drink orders, and proceeded to go back inside until I stopped him and complained that I have not even been served since I got in about 10min ago! He was apologetic and then he went inside, and sent another server to serve us instead! The nerve of that guy!
So when the other server asked for our drink, I asked for the manager. He proceeded to do so, but never came back to take our order. The manager himself didn't show up until some minutes later (I think about another 5-10 minutes), in the meantime, when the 2nd server came out, I asked if ANYONE will take our order at all. He said that he was under the impression that I wanted to talk to the manager without ordering anything. OMG! He didn't even bother to check or ask, just making his own assumption!
When the manager came to our table, his explanation was that 2 servers were assigned the patio area, so that's where the confusion started, since one server thought the other already took care of our table. The manager ended up taking our orders instead. Honestly, if it was not because my boys wanted to eat at Chili's, and that it was not past 7:30P, I would walk out and find another restaurant nearby!
The food was good, as what other Chili's standard, but service is truly lacking! When the food came, I realized that none of the server even gave us utensils and napkins that I had to ask for it. Really, are we supposed to eat our food with our fingers (I ordered steak & salad)??? And when I asked for hot sauce, it didn't come at all - not until the server came out again to see if I needed anything else that he realized that he forgot the hot sauce!
When the bill came (for those who wondered, no, I didn't get any discount from the manager on my bill), I was so tempted to omit leaving any tips, but the civilized part of me prevented that and I left the minimum 15%. Yelpers, if you experienced such service, would you leave any tips at all to the server?
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