I brought my car to Chapman for a scheduled appointment and was told to return on another day because they didn't have any record of the appointment. My oil filter was cranked on very tight and Chapman promised to replace the part and change my oil. After a 2 hour wait, a staff member told me they hadn't started working on my car. Another staff member started yelling at him right in front of me. I ended up leaving without the oil change. I spent a lot of money to have my rear brakes replaced and had to bring the car back because the rear tires vibrated when I braked. They told me water got in the tires when they washed it, causing the vibration. I am not a mechanic, but that explanation seems unlikely. Overall, the staff at Chapman always seem very flustered and disorganized.