5 star food with 2 star service - the system for placing/paying for orders makes no sense (you can see other reviews if you don't believe me). I try to avoid it by just getting takeaway, and going to the nearby park if the weather is good.
The coffee is actually really good - it's a nice surprise to find deep in the Old Port (a very touristy area).
The scrolls they have (raspberry cheesecake, maple and almond, etc) are fantastic, and the croissants they have are good too.
Unfortunately, if you eat-in you have to deal with their strange ordering system. After waiting to be seated (which on the weekend is a loooong time - it's a popular place), you get given a piece of paper with your table number. You then need to take this piece of paper to the queue (where all take-out orders are placed too), and give your order. After you've gotten your food, and are ready to pay, you have to get back in the queue (behind all the take-out people) to make your payment. This all means you end up waiting in queue two or three times for the one meal - which just doesn't make sense to me. If I want to pay you, don't make it hard for me!