They are not providing good customer service anymore .
If anyone's planning to buy Storz&Bickel products better to keep this in mind that they are not accepting the sold products back neither for repair or exchange .( and this is the most expensive line of vaporizers)
So I had to ship my faulty vape,overseas .
Im not even sure when I'm having back my vaporizer .
Im very disappointed and I will not spend my money here anymore .