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  • Another Home Depot installation story...... Wonderful when they came to disconnect the sink and toilet so I could have tile done. However, I called to schedule the reconnect, and someone new came out the next day. Apparently who ever took the call and scheduled the reconnect only put down the sink and not the toilet, despite me mentioning both when scheduling (and the fact that they disconnected both). When the person arrived they said the toilet was not on their schedule so they would just be doing the sink. In the end, they needed a part they didn't have to reconnect the sink so they said they were rescheduling for the next day. Since the sink needed a part, I asked them to reconnect the toilet. I had to call customer service (since it was not listed in the guy's to-do) where they told me they had no record of ever disconnecting the toilet so they would not be reconnecting the toilet. I am baffled as I watched the guy do it and had even written down a part he recommended for me to buy from them to have a more updated piece put in when the reconnect occurred. Their solution is sending back the person who disconnected to reconnect. We'll see what happens. Meanwhile I had taken off work and just wasted 2 hours for all this to occur. DO NOT USE THEM! Obviously they are poorly organized.
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