I first want to say that I have gone to this Denny's now for the past two years and have never had an issue. Tonight was that night. I called in an order and was told it would be ready in ten minutes... standard for them. I got there and 30 minutes later still had no food in my hand. I asked to see the manager and the explanation she gave was, "We've never had this many people come in on a Thursday." She never apologized nor offered to make it right in any way. I asked for my money back I am no food service expert, but the goal of any food service establishment is to make sure customers keep coming back. She totally failed to fix the situation. I think it is time to take a break from this place. The service is not what it used to be two years ago. I will say that the people working there are very friendly. Maybe I caught them on a bad night but I won't be back for a while. Beware the wait time if you dare to eat here!