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| - Let our story be a cautionary tale so you can avoid this place and its incompetence and lack of compassion.
We brought in our 7 month old Golden Retriever puppy who has had chronic digestive issues since he came home at 8 weeks. After diet changes, food allergy tests and numerous visits to our Western Medicine vet, we decided it was time to turn to Holistic medicine to help our little guy.
Enter, Natural Care Institute and Dr. Nancy Brandt. We don't mind paying for quality medical care and didn't flinch at the initial consultation fee which was to provide an hour. (It was more like 40 minutes) Of note was that the vet never interacted with either of our dogs in a personal way. I know she's very very busy as she kept telling us, but it was clear she wasn't invested in our session with her or our dogs. We decided to bring a stool sample with us, which was a good thing as they would have required one. It would seem like common sense that after having us fill out the extensive paperwork a week prior that the staff would have asked us to bring in a stool sample. With very little information the Dr. made her diagnosis of Leaky Gut and proceeded to prescribe a bunch of medications at EXTRAORDINARILY HIGH markups. When you can procure the same products online at 1/10th the price I would call that GOUGING. Knowing this we still wanted to proceed if it was going to be helpful to our puppy.
A few days later we received a call from the Dr.'s office saying that our dog had tested positive for Coccidia (a highly contagious parasite). The staff member that called us couldn't even pronounce it properly, much less inform us of the dangers this parasite could cause to our pup and all other dogs he came in contact with. We repeatedly asked to talk with the Dr., but of course she was too busy. We checked with other vets, dog trainers, and canine experts who all were shocked that they didn't tell us to quarantine our dogs, sterilize all areas they had been in, etc. All they could do was tell us to come down and pick up some Alban medication, but the staff couldn't answer any of our questions.
Fast forward a few days...Some friends who had invited us to a puppy pool party had four dogs, (all of whom had direct contact with ours) and some started to exhibit disturbing symptoms and one had to be be hospitalized with severe vomiting, diarrhea, lack of appetite and lethargy. Diagnosis: Coccidia. Then, our other dog started to exhibit symptoms. When I called Dr. Brandt to ask what to do I was informed that she would be unavailable that day and that they could not tell me what day I could expect a return call. Coccidia, if not treated quickly, can be a very serious condition. Needless to say, I was appalled that this so called veterinarian cared so very little for the well being of their own patients.
The bottom line is that all of this could have been avoided if the vet had been competent and had properly advised us. Clearly this Dr is only in business for the sole purpose of making money and obviously doesn't care about the health and wellbeing of our precious pets.
AVOID AVOID AVOID
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