| rev:text
| - We stayed here during one of my hubby's company's events.
an all expense paid staycation, if you will.
From the moment we stepped foot on the property, everything that could've gone wrong did!
The worst thing about it was that nobody gave a crap leaving us very disappointed and dissatisfied with their service.
the hubby's company must've had at least 50 rooms reserved per night as well as the conference area for meetings throughout each day for a total of 2 nights and 3 days.
we assumed that we would receive top notch service because we were a part of this large group.
we assumed wrong!
we entered our corner suite on the 'omg, i'm so high up, i might throw up'th floor.
at first glance, we were amazed.
the technology in the room is incredible (everything is controlled by one little remote), the views from the corner suites are beautiful and unobstructed and the room itself is nicely decorated with a comfortable bed and beautiful furnishings.
the bathroom is awesome looking especially with the jacuzzi tub sitting smack in the middle of it.
but then, as we began unpacking and putting our stuff away, we started noticing the little things that are seemingly unimportant but can definitely take a 5 star review down to 1.
i opened the mini fridge to put our waters away and found the last guest's leftovers.
i called down to housekeeping to inform them of their mistake.
the woman who answered the phone said to me, in the most condescending voice possible, "did you want me to send someone up to your room to throw it away for you?"
to which i replied, "no, that won't be necessary. i am perfectly capable of throwing it away myself. thank you very much"
so, i grabbed the laundry bag (which is plastic, btw. um, you're a AAA 5 diamond hotel. use nicer bags!) threw the leftovers in it and left it in the hallway outside our door where it sat until the next afternoon.
we never received a call from the front desk to ask if our room was sufficient.
seriously?
i've received better service at a boutique hotel in torrance, ca!!!
and this is supposed to be a AAA 5 diamond hotel?
wow, AAA must have some seriously low standards.
i went to use the toilet and the light in the water closet was out.
OMG!
are you f'n serious?
do you not check these things before the next guest checks in???
i called down to maintenance to have it replaced but they never came.
i didn't bother calling again.
then i used the sink to wash my hands.
after doing so, i had to use a bath towel to wipe myself, the mirror, the counter and floor down because the stupid faucet splashes everywhere when you put your hands under the water.
worst design ever!!!
this all happened on day 1.
oh, but we ordered room service and that was actually good.
day 2 - we returned to the room sometime in the afternoon and noticed that we still hadn't received housekeeping services.
called down to request it (didn't receive an apology or an explanation as to why it hadn't been done yet) and then went out for dinner.
upon our return, we noticed that the bed had been made but nothing else had been done.
a plastic laundry bag full of toiletries (about 5 bottles each of shampoo, conditioner, shower gel and body lotion) was left on the bathroom counter.
none of our towels were changed but a stack of towels was left on the sofa in the living area.
beyond frustrated, i decided to take a bath in the 'oh so luxurious' tub.
BIG MISTAKE!!!
the tub design is so not functional.
i filled the tub, threw some bubbles in, got in and turned the jets on.
to my surprise and dismay, water and bubbles started ejecting themselves out of the tub, onto the bathroom floor!!!
so, of course, i turned off the jets.
about 1/3 of the tub water had been splashed onto the bathroom floor.
i drained even more, down to about half and turned the jets back on.
didn't help!
same result.
end of bath.
thank goodness for the stack o towels left on the sofa because it took about 5 bath towels to wipe up the mini lake in our bathroom.
FAIL!!!
to top it off, the a/c in the living area stopped working.
i didn't call down to maintenance since we were obviously not going to receive any service.
couldn't check out fast enough on the 3rd day and definitely will never return.
my husband's company was so thoroughly disappointed as well and has decided never to use aria for company events again.
i would not recommend this hotel to anyone and i still can't believe it's a AAA 5 diamond hotel.
if it were based on my stay, it wouldn't even be on AAA's radar.
terrible!!!
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