Went here this past Friday around 6:30. Parking lot was PACKED, but there seemed to be plenty of seating inside and on the patio. Lots of people waiting for takeout. Wasn't starving so ordered the Tom Kha soup and their crispy chicken wings with basil. Friends order other dishes. The other reviewers complained about the service, but we NEVER had any problems. We were seated immediately and were served by no less than 3 people, including the very pleasant waitress who was from their downtown location. Everything came fresh and hot, and the water glasses were kept filled. The only small issues I have were with the large cabbage leaves in the Tom Kha - have never seen this ingredient in this soup before, and it seemed a little off-putting - and the Crispy Thai Chicken Wings could have been crispier. But the flavor of everything else was delicious and, all-in-all, would not hesitate to go back.