The loading on and off the planes seemed tedious. Sometimes they loaded from the front and sometimes the back. I could not figure it out. I paid for improved seating with better room in front of me and was very thankful for it. I was not sure if I got priority boarding because it was not on my boarding pass. Wish that had been clearer. I thought the staff was pretty friendly actually and I was able to sleep on my flights(red eye). Everything was on time. This is one of those cases where half stars might be nice but going to give a 3 instead of 4 and hopefully fly with them again in the future. I actually got the credit card deal they gave on the flight and real interested if it works as well as presented.