My family used to go to this place for at least last 10years pretty frequently. When the owner "mr.Sam" use to cook there it was a bit easier to complain right away. For the last couple of years he stopped working there and the place slowly become a nightmare... Service is awful, place is mess, if you try to call to place order for pickup sometimes no one picks orders and you have to go and wait 30 min for food to be prepared. The Dude who makes Shawarmas has a little DVD player on front of him and keeps his eyes on a screen watching movies instead of paying attention to cooking!!
The food was the only thing kept us coming back with closed eyes on service in messy restaurant but last time we picked sandwiches and started eating them happened something I never experienced before. After couple of bites into my falafel shawarma I felt so painful and heard crackie sound of teeth in my mouth so did hear my hubby... I spitted everything out of the mouth and found a STONE size of little lentil!!!! My teeth were sore for a few hours, luckily no big damage. I was shocked!!! I will never return to Osmow's. BE CAREFUL EATING at THIS PLACE!