We had used Professionals in Moving a few years back and had such a great experience we decided to hire them again for another move. They were punctual and nice enough but I felt they worked much slower than the first time we used them (pay by the hour). The move time was 3 hours longer even with a shorter distance and same amount of furniture (8 hours compared to 5 hours!). I contacted the GM of the company to discuss my concern and to ask if there could be a small credit given since the move time seemed excessive. This is where things went downhill. The GM did not stop to listen to my concerns and offer a solution. He went on the defensive right from the start of the conversation and at the end kept calling me pathetic! I have never been treated so unprofessionally and he was downright rude throughout the entire call. I will never use their services again and maybe this guy needs to take a lesson in true customer service. I gave two stars strictly on the way I was treated by this GM!