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  • I made reservations and then canceled for the following reasons: About 3 weeks before the date of boarding I filled out about 10 pages of forms along with proof of vaccinations and went in for an orientation. My dog was evaluated and accepted for boarding. A week later I get a call that I need to come in for orientation. It turns out they could not find my filed paperwork. At the time of orientation, I specifically asked if I needed to pick up my dog by a certain time to not be charged extra. I was told that I can pick up anytime before 7 PM and there will be no extra charge. When I received an email with reservation confirmation, it indicated a pickup time of 6 AM! When I asked why the pickup time is 6 AM, I was told that all our reservations indicate the 6 AM time. I was then told I will be charged Day Care fees for pickup after 11 AM. Doggie District provides a warranty for if your pet gets sick while boarded there. However, they charge a fee for the warranty and it is added on whether you want it or not. You get different answers from different people at Doggie District for the same question. I cancelled my reservation because I did not feel comfortable with how Doggie District is running their business and how disorganized they are.
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