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| - Just what the other reviews stated. Don't go in without knowing what you want and realize you are dealing with children that couldn't care less if you are there or not. If ya have to get something do so with no strings attached. Don't expect anything from the " Reward Zone " either. After @ least 10 yrs and close to 15000 dollars of walk in eyes to the floor get the stuff and leave, never that extra insurance thing they push (remember no strings) fell to the order scam. After two weeks of wait for a simple car stereo, all was good till I came back for pick up after install. Unit did not work. So the installer put the old one back in, now I wait for another two weeks to try again. Mind you, spending another 200 waiting. 5 hours wasted for absolutely nothing. Customer service had no idea what was going on, yelling over the top of other customers that thought they had help at the service desk if I had anything to return, so I obliged them with the stereo I got doesn't work so I have to wait for the geek squad to take it out. They went running around and trying to make an appt. for tues. unbelievable, I looked at them and said I thought I had to order another to replace the bad one you sold me. Walked back to the service bay to talk with someone with a head. 5 hours wasted, just for install of bad merchandise. Oh yea, getting home and calling their questions and comments line... My answer from them, "I don't know what you want me to do" . So, wait 2 more weeks, hopefully that one works, pay my balance, close my account. No more for me, all kinds of places to shop elsewhere, that's why they have the matching prices, cause somebody else has it better, just trying to suck that extra dollar
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