| rev:text
| - Streets of New York failed us miserably.
My wife and I moved from Michigan to Chandler about two months ago. We had been occasionally ordering pizzas from Hungry Howie's or Papa John's, but after John Schnatter made some ridiculous comments about having to raise prices a whopping 14-30 cents because of the Affordable Care Act, we decided we should be ordering from local restaurants, preferably those that take care of the employees that helped build their businesses. For some inexplicable reason, Streets of New York decided not to do business with us.
On a Sunday evening, I placed a very simple order using their web site, which is obviously handled by a third party. I ordered a 14" pizza with mixed bell peppers and pepperoni from the Ray & Kyrene location. The price was $21.50 plus tip. This is at least twice what I would have paid from one of the national pizza chains, but I didn't care because I was happy to support a local business. I received a confirmation email at exactly 5:30 pm that stated my dinner would arrive between 45 and 60 minutes later.
At 6:40 pm (70 minutes later), I called the restaurant to inquire as to the whereabouts of my pizza. My wife and I were quite hungry at this point. The woman I talked to told me, without ever ascertaining my identity, that the driver was running behind but was on his way.
At 6:49 pm (79 minutes in, now), the restaurant called me and I was advised again that the driver was running behind and due to the delay, I could not expect my dinner for approximately thirty more minutes. My patience, already stretched, was beginning to thin.
At 7:21 pm (111 minutes after ordering), I again called the restaurant, this time to simply cancel the order. The woman who answered the phone asked me if I was sure that's what I wanted to do (I was) because the driver had just left with my pizza and would arrive soon. I told her I had been told that before and simply wanted to cancel, and she stated she knew the status of my order and again said that it was already on the way. Amused by this, I asked her to tell me my name, since I hadn't introduced myself earlier and she hadn't asked. She stammered a bit about looking through her orders and then put me on hold for approximately a minute. Another woman then picked up the line and introduced herself as Amber, claiming to be the manager, and asked how she could help me. Again, I told her that I simply wanted to cancel my order. Again, she claimed that the driver had just left with three or four pizzas and was on his way. What she apparently didn't grasp was that this had been claimed much earlier and Streets of New York had already lost all credibility, and furthermore I just didn't care. She offered to give me 20% off my next order; again, I explained to her that I didn't want 20% off another order and that price wasn't the issue, I just wanted to cancel. She asked me what she could do for me and again I told her to cancel the order and reverse the authorization on my credit card. She finally obliged me, releasing my wife and me from a nearly two-hour wait for dinner. We went to Five Guys for burgers instead.
What should have been an enjoyable evening spent watching Netflix and enjoying a pizza from a local establishment was ruined by the staff's inability to make and deliver a pizza, or to provide basic customer service in the event of their failure. It is unlikely that we will ever again attempt to do business with Streets of New York given that we were ignored and repeatedly lied to by their staff.
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