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  • Agreed with earlier review. Front desk staff is rude. Incoming calls maybe received with "Scottsdale Psychological Associates, please hold" then placed on hold without a word from caller. And, billing issues, if call is not immediately taken, caller is transferred to a voice recording which states it may take two days for a return call. My particular issue was for a service date that was not performed and never scheduled; SPA submitted a claim for it which was paid by my insurance. SPA billing did respond in two days, but after their hours 5:43pm, Call was missed; then issue evolved into phone tag. To avoid further delay on both parts, I faxed a letter to SPA that my insurance company has been notified of their error. I should have become suspicious when twice, the therapist Sigalit Attias had used part of the session to ensure require insurance forms were completed "in order to get paid" (her words). (NOTE: Did not encounter same experience in sessions with two other SPA therapists, i.e., the session focused on the patient.) I asked Ms. Sigalit Attias how many years has she been practicing (couples counseling), she replied 5-6 years. Perhaps, Ms. Attias and the front office will improve their patient/customer service over time. For now, I value my time elsewhere.
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