Would never use this company again. They were recommended to me by the Fairmont Hotel to simply drive me 5 minutes away to a restaurant. The driver had no idea where the place was which kind of surprised me. He gave me his card and told me to call him when I was done with dinner. I called him three times before he finally answered and said that he was on his way to the airport and I needed to call the number on the card and request a pickup from my location. I spoke to the dispatch who told me it would take 10-15 minutes for them to get me. I called 20 minutes later when nobody had arrived and was told the driver was lost and would be there in 5 minutes. 10 minutes later I called again and was told he should be there in a couple of minutes. 45 minutes after my initial call the driver arrived and told me he was only dispatched 7 minutes earlier which makes sense since the hotel is less than 5 minutes away. In fact her said there was 2 other cars waiting and they had not moved. Never got an answer as to what really went on. Called the next day to speak to the owner, left a couple of messages and guess what never heard back. No surprise. would not recommend them in any way shape or form. Find another company. Told the Fairmont that they should use another company. Hope they do. Poor customer service even though they say satisfaction guaranteed.