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  • We visited this restaurant on a Saturday evening, around dinner time. It wasn't over-the-top busy, but we waited about 15 minutes for our table. We ordered our drinks. The server went away for a few minutes, then returned to ask again what we had ordered. We then ordered our food: chicken fajitas and fish tacos. We saw a table for seven come in. They were seated and served their drink orders. After about 20 minutes, we noticed that the table of seven were brought their food orders, while we were still waiting for ours. After another 5 minutes, our server returned and asked us what we had ordered. He claimed that the kitchen lost the order but wanted us to reorder, just so he could "make sure" it was right. We reordered: chicken fajitas and fish tacos. He apologized for the delay and mixup. He said, "We'll make sure we take care of you guys." Our food arrived about 10 minutes later and was missing guacamole. We pointed this out and he said he would bring it to us. He stopped and chatted with the table of seven. A few minutes later, he brought out the guacamole. The food was middling, at best. The flavours were quite bland. The refried beans seemed like a day-old serving. After our meals, our server asked if we would be interested in dessert. We were not; we just did not have room. He said, "Well, I tried." We didn't know what he meant by that. When he brought us the bill, no adjustment was made for the poor service, lost order, long wait for our food, etc. We realized that his dessert offering was his only feeble attempt to make good on the experience. "We'll make sure we take care of you guys" was a promise that was left decidedly unfulfilled. We paid the bill, left no tip, and will not return.
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