This place is super cute but, customer service could be improved.
- Upon making the reservation, the customer service rep said that we could make changes to the reservation up until Friday, party was on Saturday. I called on Friday and increased the number of guests. The staff didn't know about the change and said they would have to speak to a manager to see about getting another bowling lane even though I did have a confirmation of the changes.
- Party host should have help in taking and filling drink orders. After 20 minutes of eating pizza, the drinks arrived. If servers worked as a team instead of by themselves, they would serve their guests quicker.
- I believe it's rude to give the customer a bill in the middle of the party. And then for it to have a mistake on top of it. They were wanting to charge extra for another lane added (again relating back to the initial mistake).
- Instead of saying "We have these tables reserved for another party at 1:50pm". The party host could have said, "Shall we move along to cake now?" The host was slow in moving the party along and my son didn't have time to open gifts there.
- At the end of the party. The manager (possibly, someone in a white shirt) only gave us half of the gifts in the locker. I thought there were more so I went back and asked if there were more, they said no, it was someone else's. Turns out they were ours. We are still missing a gift, who knows where it is.