I've been a long time fan, even worked here in Highschool (14 years ago.) Not a lot has changed which to me, is great. All Bakery Goods are baked fresh nightly. The great morning muffin is the best in the world. I love the sandwiches and especially the Chicken Salad sandwich and the Twisted Turkey.
All of the side options have been created fresh and all options are amazing.
I'm not huge on customer service as much as other people reviewing BC are. Bottom line for me is that the food tastes fantastic and the product is made with love. I feel far too often we treat establishments as though they owe us something. This isn't McDonald's so I'd take those customer service reviews and shove them you know where. The place isn't made to be busy so don't go on prime lunch times or you aren't going to get all the attention some of you require.
Love this place, will always love this place.