Staff here are always nice! I used to go to Banfield and we were never satisfied with them as they had long waits even though we made appointments & everything seemed overpriced. I will always bring my dogs here because of great customer service and friendly staff.
The website allows online appointments with vets that deal with specific types of pets. Staff are very organized and do their best to turn over exam rooms.
Getting into the plaza sucks. There's no outlet behind the hospital because the Smog Check blocks it off from the street. Be aware that there's limited parking at the hospital and it may feel a bit tight driving through.
Even though the parking lot is bad, it won't stop me from coming to this hospital. It's conveniently located close to me, staff & vets are great and I always leave in a timely manner (when appointments are booked).