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| - I do not recommend taking your vehicle here. I went here for two years just for oil changes. Every time I go here, they are all about high-pressure sales. They do a courtesy check even if you do not ask for one which sounds great, but its just a ploy to get you to purchase additional services. Their paperwork is automatically set up with two signature lines--one that authorizes the service you came in for, and one that authorizes the additional services they've managed to upsell you on. I take better care of my vehicle than anyone I know takes care of theirs. I had my oil changed on Wednesday, and then drove 50 miles round trip to work on Wednesday, and then again on Thursday. On Sunday evening, my husband noticed there was something strange about the way my hood looked. He opened the hood to find the air filter had been removed from its case and placed on top of the case. One of the services Firestone had recommended was replacing the air filter. They said they would do it free of labor and I'd just have to pay for the part. My husband replaced mine 8,000 miles ago, so I said, "no thanks, my husband will take care of it" when they called me on my phone to let me know my car was ready. When I went to pick up my car they mentioned something about my brakes and I said my husband did them completely the week before (he did all new front brakes using parts directly from the manufacturer of my vehicle- new rotors, pads, anti-squeek, backing plates and all), and that they're good. They asked whether he'd just bled the breaks or whether he'd done a complete flush of the brake system. They said that if he flushed the brake system they'd last longer and that they could perform this service. I don't know anybody who flushes a brake system when they do brakes. Not any shop or individual. Not to mention, my husband used dealer parts and I have a feeling Firestone would not have. Not to mention they might have forgotten a part or two, kind of like they forgot to put the air filter back in my car. I was driving on back roads in the desert for that 600 mile round trip. My engine could have been seriously jacked if something harmful got into it without an air cleaner. There could still be ramifications of their neglegence in the future. Please do not take your vehicle to them. Mistakes are part of being human. Forgetting to put an air cleaner back into someone's car that you were not asked to inspect or remove? That's ridiculous gross negligence no matter how you slice it. Go to a small establishment you trust. Don't risk your vehicular investment.
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