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  • Changing my review from 4 stars to 1. We've been ordering here for 3 months now buying lunch for my wife's staff at $150-200 per order. Not counting all the times we've been there for family events and date nights. The most recent order was around $200. We called it in at 11am, when they opened, and was told it would be ready at 11.30. When the food was being loaded in my car I discovered one item from the order was missing. We found that I was not charged for the missing item, but instead was charged for a pizza we did not order that was presumably in one of the bags. I asked if it was too late to switch the pizza for the cajun pasta (the missing item). The manager on duty said no, because it was already in my car. I said, can you comp us another cajun pasta then? He said, "we're not in the business of giving out free food." I said, it's not free, we paid for something we did not order. He said, "I was the one that took the call, I'm certain you ordered it. And we went out of our way to have your order ready on time, since you didnt call us enough in advance." I said, is there anything you can do, because we just ordered $200 worth of food and you're about to lose a customer?" He said no and I left. I think this is probably the first time I've ever had a restaurant REFUSE to correct an inaccurate order.
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