Asked twice if I needed the same air filter replaced. Very pushy. I can replace on my own for much less so of course I say no. The second time I was asked 5 minutes later for the same filter from the same person, the technician had the nerve to ask if I even knew where the filter was located in the car. I honestly couldn't believe that he even asked me that question. Needless to say very pushy in trying to find ways to squeeze some extra dough out of their customers. I was turned off by the negative reviews I read before but had a coupon so I guess I can say I was warned already. Take your vehicle to sun devil auto or some other place that values and respects their customers.