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  • Done with shopping at the physical Dillards stores. Online shopping if free ship only. Went to Dillards in Scottsdale and they didn't have a particular Peter Nygard top in a size small. Called the Dillards in Chandler to find out if they had the size in stock. The woman in the department put me on hold for over ten minutes at which point I hung up. I then drove down to the Dillards in Chandler. Walked the store trying to find the Peter Nygard brand. When I couldn't locate the brand, I then walked the entire floor again to try and find an associate to help me. She pointed me in the direction of the clothes only to find every size but small. If this is the customer service consumers receive in the stores, they all deserve to be shut down and directed to their internet store. Not hiring enough staff is going to be a self fulfilling downward spiral.
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