The range is squeaky clean and new. The employees wear uniforms and have an air of professionalism. That is about where the pros end and the cons begin.
On this visit, the owners were present. I cannot think of another word besides snobbish. As a first time customer inquiring about an upcoming event, they were both over the top arrogant with a bizarre defensiveness in their tone of voice. One even said her son considered joining the event but is so far beyond it he decided against participating. What is that supposed to insinuate? My husband and I compete in many shooting events of all different calibers and varieties. We would never go so far as to assume ourselves beyond any event. i just wonder if they remember they are hosting the event at their location. Anyhow, if you have a vested interest in an event it might be wise to promote the event and drop the ego.
The range has very specific rules about ammo. Fine. Their re-manufactured ammo (which cannot be shot through their rentals by the way) is required for the event. So then sell it to me. We belong to a private club on the other side of town and want to try out your required ammo before shooting the event. Why selling it to me posed a problem, I don't know. But hassling me about it is not the solution. It is also not the way to get me to return for future purchases. The attitude towards those who choose to reload their own is palpable too but I guess misplaced shame is the game used to make customers buy the inhouse reloads. C'est la vie...
Overall, the veneer does not hold up to the bourgeois attitude and poor customer service approach. It is one of the places where if you are not immediately recognized, the owners and the employees are likely to treat you like some illiterate vagabond off the street. They assume not only the ignorance of their clientele but also their own superiority. I prefer to make purchases from people willing to look me in the eye...not look at me down their noses.
I guess we will stick to the private clubs filled with people who have a bit more perspective and a lot less attitude.
As an FYI, since we have already paid for entrance into the event, we have to go back. If my opinion changes (not likely), I will update the review.