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  • I proceeded to call Royal to get a flat rate quote on Sat and was told by one of there employees Ben that it would cost $25.00 from my house to the Westen HArbour castle. I then asked him if the fare would be increasing if the weather worsened or at peak hours he said no that it would remain the same. Once I called in at 4 to place the taxi order the dispatcher proceeded to tell me that Royal does not offer flat rates at all and especially under $30. Once I told him I spoke to Ben he said that yes he had to told me that but was not authorized to give me that information and they would not be honouring it. The supervisor comes on the phone and tells me the same- then he proceeds to state that the taxi drivers would never take me anywhere for that rate. FYI- as supervisor you should know that the taxi car is owned by the company and the license is owned by the taxi driver so basically they have to honour any fare agreement made with the company. It is obvious that Royal taxi is employing some misinformed and ill trained staff. Not only was my flat rate not honoured I was spoken to rudely. I will never take a royal taxi even if I am outside freezing in the cold. I advise you go with a better counterpart like Beck- staff is accomidating and pleasant.
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