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| - This theater has so much potential, but they stubbornly refuse to take advantage of it. The popcorn tastes burnt and is full of crispy hulls at least 70% of the time. During movies, an employee patrols the aisles once or twice each showing but I've never seen one address a person texting on their cell phone. The previews, and thus the movies, almost always start a few minutes late.
I wrote them a very polite letter in December 2011, offering suggestions for how they could improve. They never responded to my letter, and the only suggestion they followed was posting signs indicating which theaters are in the left hall and which are in the right hall. A few months later, I sent a copy of that letter along with a new cover letter to their corporate headquarters in Knoxville, TN. I did get a response from them, along with some free passes. However, nothing has really changed at the theater.
Hudson is a financially comfortable community, and the Regal Cinema should be catering to that audience. Instead, I and most of the people I know drive 11 more miles north and go to the Macedonia Cinemark instead.
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