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  • I have experienced the absolute worst customer service in my life with this company. They have been managing my yard for 18 months. My yard is a total mess. I have been trying to address it with them for weeks - phone calls and emails and had a very hard time getting a hold of anyone. Finally today I was able to speak with someone who said he came by my house, agreed the yard was terrible and agreed that they were not holding up their end of the contract. However he was not willing in any way shape or form to do anything about it and actually got loud with me saying that he had addressed it with the crew and there was nothing they could do about it. Apparently he didn't feel the need to return my call or emails with my concerns. We spent a great deal of money with them in attempt to have a decent looking yard and I just had someone else come out and take a look at things - we have weeds in our beds, no grass in areas that should have grass, some think in a tree that will kill the tree if not addressed, dead bushes, bushes that are sprouting out, limbs growing onto the house and bushes growing into the air conditioner. Apparently the managers and owners of the company do not come out to the houses to check on them. They have hired crews that could care less about a contract or even what our yard looks like. To say that we had a bad experience with Edwards lawn care is an understatement. I would suggest anyone wanting to have their yard taken care of to stay far far away from this company. I will be hiring a company where the owner is an active part of the business and one that will actually do what they say.
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