I scheduled my appointment through their website, which was very quick and simple. I received a follow-up e-mail from them prior to my appointment. Upon my arrival, I was kindly greeted and offered a beverage. I can genuinely say, I have found my "hair" person - Vanessa, she is awesome! She listened to me and we discussed how I wanted my hair cut, I brought pictures, and she provided her professional feedback about my desired haircut. The entire experience was wonderful! Very friendly atmosphere!