Staff are really friendly. I've been to both Queen and Yonge location. Unfortunately my Brazilian was mostly broken hairs that grew back within a few days. My brow wax ended up removing so much skin I had flaky skin all around my brows and red bumps. For both waxes, their technique was to go over and over the area so many times. It was a red flag, but I thought the hard wax - as they promised, would not adhere to skin. I have the membership and would try one more time to see if it gets better, but would not recommend for new customers.
Update: 3 visits, and all really poorly done wax jobs. I cancelled my membership.