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| - The food is great, and I love their option for half-size entrees. I've been there four or five times now, but the most recent visit consisted of really poor service, and previous visits have never exceeded expectations (or even met them) in terms of service.
My husband and I arrived without reservations on a Monday or Tuesday to a mostly-empty dining room, and were treated very poorly. We were told first by an abrupt server that there would be a wait, which we agreed with, and sat at the bar. Three people came into the bar to pour a drink, print a check or enter an order and not one greeted us, offered a drink menu or a drink.
The owner eventually came over, reminded us there would be a 15-20 minute wait, and asked us if we would be staying. We told him we would stay (at this point felt we were unwanted dinner guests). I also asked for a wine list. He handed it to me and left.
Several minutes later, I flagged down a server and ordered my wine. My husband was upset and wanted to leave at this point, but it was my birthday and I wanted pasta so we stayed... after that, the meal was good (as I said, the food is great).
If they could make guests feel special or improve their communication, I would come there all the time. Even just letting people know that their chef can only handle X tables at a time would be great. (actually, they should just have a smaller restaurant).
Since then, I've suggested we go there a couple of times (I'm a pasta fan) and my husband always turns it down in favor of another restaurant in the area because he doesn't want to support the owner who would treat guests in that manner.
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