I never thought I would have to say I was disappointed in the spa at the RITZ. It was average at best-I booked a 'brightening performer' facial and emerged from the spa with broken capillaries, tons of whiteheads and clogged pores after specifically asking for extractions. Conveniently (and I'm being sarcastic), they automatically calculate 18% gratuity on their services and then offer to recalculate your bill if you disagree with that (oh yeah, because that is sooooo not awkward). Needless to say I am sitting here writing this with a biore strip on my nose to clean my pores out. The Ritz needs to tone down some of the bells and whistles and focus on service (which is sub par). No thanks.