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| - If I could give this place negative stars, I would.
I am a Las Vegas local and I deal with a lot of incompetent employees all the time, but this was hair that broke the camel's back. I just had to finally sign up to yelp to post a review about this place and the way one employee in particular has been dealing with customers.
Today I went there to sell a pair of Teenage Mutant Ninja Turtles skis because I could not find anything about them online and I thought that Gold and Silver actually cared about having items that were RARE and COLLECTIBLE.
Upon first arriving at the counter I was greeted by a guy named Javier who was very pleasant. Next I am bombarded with attitude from an employee named Preston over the item I brought in. Preston is an average looking, young-ish dude with a blonde buzz-cut and a chip on his shoulder.
It is pretty unbelievable that a shop that apparently deals with all kinds of historic and valuable items has an employee working for them that DOESN'T EVEN KNOW WHAT YEAR THE NINJA TURTLE WERE CREATED!!!
Seriously, this guy was arguing with myself and 2 of his colleges saying that they were created 30 or 40 years ago! Aside from that fact, the entire time he was arguing and saying to one female employee "Look it up then.", he kept repeatedly picking up the ringing phone and hanging it up intentionally to avoid the calls.
He also insisted that my skis were fake, which they most certainly were not. After "Mr. Know it All" finally looked up when the Ninja Turtles were started and that he was wrong, he walked away in childish defeat.
I was then able to finish talking to Javier about my skis and how awesome they were. He was unable to find anything about them online, so he said he couldn't make an offer and I left.
This is not the first time I have dealt with Preston and his attitude.
About 2 months ago, my boyfriend and I took a few vintage lunch boxes into Gold and Silver to sell and were met with the same pompous and rude attitude from him.
It was the exact same situation where we were being helped by Javier and Preston decides to be disagreeable for no reason. While Javier was looking up the lunch boxes for us, Preston was standing behind him looking over his shoulder commenting on the prices they were seeing on the screen.
Javier turned the screen to show my boyfriend and I what they were selling for online and we saw between $14-$20 for the one he was looking up. Javier then turned to Preston and said "So $10 then" to which he replied "They are only selling for $10".
It is obvious now that Preston is an idiot and didn't realize that we weren't blind and could see the prices on the screen. My boyfriend then pointed at 2 on the screen and told him that they were both going for more.
To which Preston replied "no, they are going for $10". My boyfriend then asked him "So will you give me $10 for that one?" and Preston said with a RIDICULOUS ATTITUDE "No. WE..DO NOT..want any of YOUR STUFF". This was after Javier had only looked up one of the lunch boxes and Preston was not happy that his word was being questioned.
My boyfriend told him he was abrupt and he said back, "It doesn't matter. You don't need to be asking the same question a million times".
Next thing you know, My boyfriend and I are having security called on us because a disgruntled employee on a power trip doesn't know how to deal with human beings that are smarter than him.
This guy thinks he knows everything about every item that walks through the door and HE DOESN'T KNOW A DAMN THING!!
If you dare to argue with him, he will have you thrown out of the shop!
Preston is repeatedly rude to customers I am convinced he is losing Gold and Silver Pawn LOTS OF MONEY AND CUSTOMERS.
I am really hoping this review does not get passed up by managment and someone has a LOOOOONG talk with Preston about how OBNOXIOUS he is.
Also, Javier should be given a raise for having to deal with him all day,
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