Drove 7 miles to get a "Buy One get One Free Reuben". Ordered a Ruben Combo and presented my O'Bill Coupon only to be told that the coupon is only good for a Reuben. Doesn't take a mathematical genius to figure out that a combo costing almost $8.00 will make Arby's more than 2 sandwiches costing $5.59. I tried to explain this to two elderly order takers to no avail and instead of walking out ordered a Ruben and got another free. The order taker tried to sell me a couple drinks and a curly fry (a combo) to which I replied NO. The sandwiches were gather from the heat lamp and plopped on a tray. I then had to ask for water cups. What a pitiful example of a great sandwich. There was more thousand island dressing than the less than a tablespoon of sauerkraut and almost all of the meat on one side of the sandwich. I read the small print on the coupon and sure enough it says on good for a Reuben or a Double Reuben. Do you understand why Wendy's dumped you and why there we NO customers in line inside or at the drive in when we were there?Who ever the marketing wizard is that dreamed up this special should be sent back to marketing school and take a simple math class. A $8.00 sale makes more money than a $5.59 sale!
Saturday evening Rick from Arbys called and followed up with this email
?Can you verify the location for me by giving me the nearest cross streets of the Arby's you visited? Also if you can describe the people who took your order and the time you were there that would help quite a bit.
I will make sure we take care of this and hope to hear from you very soon.
Again, my sincerest apologies for letting you down and i hope you will give us another chance. I would like to send you some VIP cards for your trouble and will await your email.
thank you very much, best to you always,
Rick Pascale
Arby's 602-918-8383
Thanks Rick for the prompt attention.