I use this car wash quite frequently. The only reason I use this car wash is because its the closest one to me. If there were other options I would go there. That being said, the reason that I am writing this review is to give credit where credit is due. I went there on Sunday 8/14/2016 after camping that Saturday. The inside of my vehicle was very dusty. When I pulled around to the entrance after paying I asked the gentleman by the name of Joseph that was standing there for an extra wet paper towel. Mind you these paper towels are just soaked in WATER. He flat out said No and said it was against company policy. I was upset and told him that after this wash I would go elsewhere and rolled up my window. He of course tried his best to maintain a professional attitude. I went through the wash and drove to the vacuums. As I was vacuuming Joseph came up to me and handed me an extra wet towel and said that normally he wasn't supposed to do that. I was impressed that he did his best to retain a customer. Good job Joseph! I told him thank you and went about my vacuuming. I will say that there was an older gentleman that did walk out while I was doing my thing and he never said Hi or asked how my day was or anything. I do feel that they could be more customer oriented. I have had a previous experience there where the customer service was just horrible. As far as the wash I got the basic 4.99 wash and it did a good enough job for me.