First rating I gave one star and reviews as follows:
I made an appointment on yelp for today at 11. I got lost and I couldn't get in touch with anyone. I finally found the place and it's locked. I was only 5 minutes late, so I know it's not because I was late. I don't know if yelp made the mistake or this place made a mistake... Either way I guess I'm heading home and I'll look for another place for my skin care needs....
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Second review is as follows:
I changed it to four stars after I received a call back apologizing for the mistake/misunderstanding.
I received a phone call at noon asking if I wanted to reschedule. Apparently there is an answering service that was supposed to pick up that didn't. There is also more than one office. I went to the address listed on yelp where I booked my appointment and I guess this address was incorrect. The lady that called me back apologized .
I feel I am being generous is my new rating.
I changed the rating, so it doesn't hurt the business. I feel that people make mistakes and it was good on her part to apologize.
There are a few things that I feel they should do to make sure this doesn't happen again ...
- make sure the address matches where people book if it's available to book on yelp
- before an appointment it would be helpful to call the client to remind them of their appointment and location so there aren't any confusions on location/time, etc.
- lastly make sure your answering service is doing their job so you don't lose clients.
I had a bad experience and couldn't get in touch with anyone. I drove 40 min and rearranged my schedule to get there. I am upset with what happened but I also understand that mistakes happen. Mistakes allow for improvement. I'm sure this is a great place, but unfortunately I had a first bad impression.