I signed up for a refresher dive some time ago. I called the shop to make sure the class was at the Bell Road location which the shop validated. When I got to the shop they said that class was at the Metro shop. Luckily, there was an instructor available and I was able to take the course there. Had I not had my own equipment, I would have been SOL since they had sent a rental regulator to the Metro shop. They were not sure they had my paperwork so I filled out some liability forms. Never asked for my "C" card and kind of shuffled me off to the pool. They said I would get a sticker for my log book but the shop was locked up when I finished my refresher course. Finally, the shop was locked when I left and I had to go out the backdoor and haul all my equipment around the building to my car. When I came back today to ask some questions about equipment and to purchase some accessories, I waited for about ten minutes and no one recognized my presence. I left without purchasing anything.
These guys seem oblivious to detail. They are an enthusiastic bunch but not well organized.
On the upside, I had Kevin for my refresher course. It was the best refresher course I have ever had. He was thorough, knowledgeable, and encouraged me throughout the course to accomplish all the steps and procedures.. I have been diving for twelve years and have over 200 dives and I learned several tips, tricks and other valuable information from Kevin. A bright spot in an otherwise dismal experience.